Our service terms

By booking, confirming, authorizing, or allowing service to be performed by Stain Steamer LLC, the customer agrees to the following Terms & Conditions — whether or not a deposit has been paid. These terms apply to both deposit-paid and no-deposit appointments.

All estimates are free of charge. Quotes are provided in good faith based on the information supplied by the customer (photos, room sizes, item counts, and condition descriptions).

The final price may be adjusted on-site if the actual condition, size, fabric type, or scope of work differs from what was described — for example heavily soiled areas, pet damage, or additional items. Any adjustment is discussed and approved with the customer before work begins.

Stain Steamer LLC operates with a 2-hour arrival window. Appointment times are estimates and may be affected by traffic, previous jobs, weather, or unforeseen circumstances. If a delay is expected, we will notify you as soon as possible.

Full payment is due upon completion of service, unless otherwise agreed in writing.

Accepted payment methods may include:

To keep your appointment on time and on budget, the customer agrees to:

For liability and safety reasons, technicians do not move heavy furniture.

Technicians may move small, light items such as dining chairs, small coffee tables, and other easily movable pieces.

Heavy items — including beds, dressers, sectionals, entertainment centers, appliances, and large furniture — must be moved beforehand by the customer.

We use professional-grade equipment and solutions and always aim for the best possible result. However, specific results cannot be guaranteed.

Some stains, discoloration, wear, pet urine damage, filtration lines, odors, permanent marks, bleach spots, burns, and pre-existing conditions may be permanent or only partially removable. When we identify a condition like this, we'll tell you honestly before and during the job.

Drying times vary depending on fabric, airflow, humidity, and the service performed.

Estimated drying time: 6–10 hours (varies by conditions).

Stain Steamer LLC stands behind its work with a 14-day workmanship warranty on eligible cleaning services. If a service-related issue occurs within 14 days of your appointment, contact us and we will return and re-clean the area at no additional charge.

The warranty does not cover:

Any concerns or damage claims must be reported within 48 hours of service completion so we can inspect and resolve them promptly.

Stain Steamer LLC is not responsible for pre-existing damage, loose fibers, weakened fabrics, worn carpet, delamination, prior repairs, fading, or material defects.

We reserve the right to decline or discontinue service in unsafe or unsuitable conditions — including unsafe premises, aggressive behavior, active pest infestations, biohazard conditions, or items that cannot be safely or effectively cleaned with our methods. In these cases, any deposit refund is handled under Section 4.

For commercial jobs, the customer acknowledges that certain stains, traffic patterns, wear, and restoration limitations may remain visible after cleaning.

Because cleaning is a service performed on-site, completed services are not refundable. That said, your satisfaction matters to us: if something isn't right, tell us within 14 days and we will return and make it right with a re-clean at no charge, as covered by our warranty.

Stain Steamer LLC reserves the right to provide a redo/remedy attempt before any refund consideration.

The customer agrees not to initiate a fraudulent chargeback for services completed. Photos, technician records, invoices, communications, GPS logs, and work documentation may be used to dispute chargebacks.

Questions about these terms? Reach us any time at (201) 814-7446 or contact@stain-steamer.com.