Questions, answered

The fastest way is our online booking page — pick your service, see the price, and choose a time slot. You can also call or text (201) 814-7446, or email contact@stain-steamer.com. We confirm every appointment personally.

We work 7 days a week, from 7:00 AM to 7:00 PM, including weekends. Same-week appointments are usually available, and same-day slots open up regularly — call us for the fastest answer.

Yes — we ask that an adult is present at the start and end of the appointment so we can walk through the job, confirm the price, and review the results with you.

Life happens — you can reschedule or cancel free of charge up to 24 hours before your appointment. Deposits on appointments canceled within 24 hours are non-refundable, per our Terms & Conditions.

Prices for carpet, upholstery, mattress and chair cleaning are listed upfront in our online booking — you'll see the exact price before you confirm. Tile & grout and pet stain/odor jobs are priced with a free estimate, since they depend on size and condition.

Yes — every estimate is 100% free, with no obligation. Send us photos and a short description and we'll give you an honest price, usually the same day.

Only if the actual condition or scope differs from what was described — for example heavy soiling, pet damage, or extra items. Any adjustment is always discussed and approved by you before work begins. No surprise charges.

We accept credit and debit cards, Zelle, and cash. Full payment is due when the job is complete — never before the work is done.

Every job includes a pre-inspection, pre-treatment of spots and traffic areas, professional hot-water extraction (steam) cleaning, and a final walkthrough with you. We use professional-grade, family- and pet-safe solutions.

We move small, light items like dining chairs and coffee tables at no charge. Heavy items — beds, sectionals, dressers, entertainment centers — should be moved by the customer beforehand for safety and liability reasons.

Typical drying time is 6–10 hours, depending on fabric, airflow and humidity. We'll give you tips to speed it up — open windows, fans and air conditioning all help.

We get excellent results on the vast majority of stains, and we'll always be honest with you: some stains, bleach spots, wear, and pet urine damage can be permanent or only partially removable. If we spot one of those, we tell you before and during the job.

Yes — eligible services come with a 14-day workmanship warranty. If a service-related issue shows up within 14 days, we come back and re-clean the area at no charge.

Clear the cleaning area of clutter, valuables, fragile items and electronics, and make sure we have access to water and electricity if needed. That's it — we handle the rest.

We're based in Hackensack, NJ and serve Northern New Jersey — including Bergen, Hudson and Essex counties — plus the New York City metro, including Manhattan and Brooklyn. Not sure if you're in range? Call or text and we'll confirm right away.

Yes — offices, retail, restaurants, gyms and more. Commercial jobs are quoted individually based on square footage and condition. Reach out for a free commercial estimate.