Privacy Policy

Stain Steamer respects your privacy and uses your information responsibly. This page explains what we collect, how we use it, and your choices.

1. Information We Collect

• Contact details such as name, email, phone, and service address
• Messages, forms, estimates, and appointment information you provide
• Limited technical data for site performance such as IP address and browser type

2. How We Use Your Information

• Provide services and manage appointments
• Send confirmations, reminders, and service updates
• Send marketing and promotional messages only if you have opted in
• Improve our website and customer experience

3. Sharing

We may share limited data with trusted providers who help operate our website, booking tools, or communication systems, under strict confidentiality obligations, or as required by law.

4. SMS Communications

If you provide your mobile number and consent to receive SMS from Stain Steamer, we may send text messages related to your services and account. These may include:

• Service and appointment reminders and updates
• Customer care and account related messages
• Marketing messages if you have opted in for promotions

Example: "Hello, this is a friendly reminder of your upcoming appointment with Stain Steamer at your service address on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Stain Steamer at any time."

Message frequency may vary. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.

Standard message and data rates may apply depending on your mobile carrier and plan.

You can control SMS at any time:

• Reply STOP to opt out
• Reply HELP for assistance
• Contact us using the details below to update your preferences

5. Security

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is perfectly secure, and we continuously work to improve our protections.

6. Your Choices

You may request access, correction, or deletion of your information, subject to any legal obligations we may have to retain certain records. You may also change your communication preferences, including SMS consent, at any time.

7. Contact

Email: contact@stainsteamer.com
Phone: (201) 814-7446
Contact page: stainsteamer.com/contact

SMS Terms of Service

By opting in to Stain Steamer SMS, you agree to receive text messages according to these terms.

1. SMS Consent Communication

The phone numbers and information collected as part of the SMS consent process are used only to send you the messages you have agreed to receive. This information will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive SMS from Stain Steamer, you may receive the following types of messages:

• Marketing: Promotions, special offers, and updates about Stain Steamer services if you opt in for marketing messages.
• Customer care: Appointment reminders, schedule updates, service confirmations, follow up messages, and account related notices.

Example: "Hello, this is a friendly reminder of your upcoming appointment with Stain Steamer at your service address on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Stain Steamer at any time."

3. Message Frequency

Message frequency may vary depending on your use of our services and your preferences. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status, plus occasional marketing messages if you have opted in.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply. Any charges are billed by and payable to your mobile service provider. Rates may vary based on your carrier plan and whether messages are received domestically or internationally.

5. Opt In Method

You may opt in to receive SMS messages from Stain Steamer in the following ways:

• By submitting an online form on our website that includes an SMS consent checkbox and providing your mobile number
• By requesting SMS updates during a phone call or in writing, where we document your consent

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms and you will not be enrolled.

6. Opt Out Method

You can opt out of receiving SMS messages at any time. To do so:

• Reply STOP to any SMS message you receive from Stain Steamer
• Contact us at contact@stainsteamer.com or call (201) 814-7446 to request removal from our messaging list

7. Help

If you are experiencing any issues with the SMS program, you can reply with the keyword HELP to any message.

You can also reach us directly at:

• Email: contact@stainsteamer.com
• Phone: (201) 814-7446
• Contact page: stainsteamer.com/contact

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For assistance, text HELP or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.